Customer Experience Representative

The Opportunity

Would you like to be part of the energy revolution in homes? We are seeking Customer Experience Representatives who are excellent verbal and written communicators and are passionate about helping customers, solving problems, and ensuring a smooth day for our installation teams. We need administrative professionals who are ready to be a part of a team and work directly with customers. If you're personable, don't shy from responsibility and hungry for an opportunity to show what you can do, we need you.

As part of our team:

You'll be a critical link between customers and our in house installation teams, constantly helping with scheduling and logistics while providing clear guidance on what's critical and what to expect.
You will communicate crucial details from our customers to ensure a smooth day for our installers and a happy customer. We will grow to rely on you for this.
Your attention to detail will be imperative for us to deliver complex services to our customers in a flawless manner. We provide services with industry leading technology that is constantly evolving and if you've ever worked in this type of environment, you know how important focus and a thirst for knowledge is to personal success. We will be counting on you to grow to meet these challenges.
You will make personal connections with homeowners while treating them with the highest level of respect in order to achieve 100% customer satisfaction. You'll meet some great people who will be grateful for the hard work you do.

Typical Duties

Provide outstanding customer service through interactions with homeowners over phone, text, and email
Respond to and resolve customer service issues and invoice adjustments
Answer questions about what to expect with our install services, about financial incentives, and FAQs
Update internal database with critical details and special requests from homeowners
Answer incoming calls and emails requesting services for new customers
Outbound calling to follow up on requests from new customers for Energy Audit, HVAC Service, and Insulation Services
Assist with customer invoicing and collecting payments
Assist with contracting schedule maintenance

Benefits

Salaried Position ($40k - $50k Per Year)
Paid Holidays and Paid Time Off (2 weeks/yr to Start)
50% Paid Health/Dental/Vision Insurance
401k Retirement Plan with Company Match

Why Atlas?

Atlas is a small but fast-growing energy efficiency company based in Frederick, MD. We are on a mission to transform 1 Million Homes to Net Zero Energy Usage. We provide services in Energy Auditing, Insulation, Duct Sealing, Ventilation, and HVAC all strictly focused on improving home energy efficiency. Our team members are those who embrace change, who are constantly learning about the latest building science products and techniques, and who want to help homeowners free themselves from fossil fuel dependence. Members of our team exemplify our core values:

Team Oriented - Taking care of our staff is ciritical for our success. We strive to maintain a workplace that allows for an even balance between work and home, supportive coworkers, and an opportunity to grow professionally, all while completing rewarding work every day.

Quality Focused - Our team takes great pride in the work that we provide in order to deliver the high quality work that our customers are seeking.

Customer Centered - 100% Customer Satisfaction is our goal and we rely on our team to make sure that we are always delivering industry leading value to our customers.